Effective Date: July 9, 2026

Thank you for playing games by Last Gear Games (“we,” “us,” or “our”). This Refund Policy applies to any and all purchases made within our mobile games (In-App Purchases) or outside the games through authorized web stores for use within our games.

1. Storefront Refund Policies Apply

All transactions—including the purchase of virtual currency, items, skins, passes, or bundles—are processed and managed directly by the platform store where the purchase was initiated (Google Play Store or Apple App Store).

Because we do not directly collect, store, or manage your billing information, the refund policies of the respective store govern all purchases.

2. No Outside Refunds

Last Gear Games does not process, approve, or issue direct financial refunds under any circumstances. We cannot override storefront decisions, nor can we issue direct payments or credit card reversals outside of the standard store mechanisms. Any and all refund requests must be submitted through and evaluated by the Google Play Store or Apple App Store.

3. How to Request a Refund

If you wish to request a refund, you must do so through the account and store platform used to make the purchase. Please follow the instructions for your device below:

For Google Play Store Purchases (Android)

Google generally offers a refund window for items purchased within 48 hours, depending on the specific details of the purchase.

  1. Open a web browser and go to your Google Play Account history page.
  2. Log in with the Google Account used to make the purchase.
  3. Find the order you want to return.
  4. Select Request a refund or Report a problem and choose the option that describes your situation.
  5. Complete the form and note that you are requesting a refund.

For Apple App Store Purchases (iOS)

Apple processes all refunds directly through their support portal. You must submit your request within the timeline required by Apple.

  1. Go to Apple’s official refund request page: reportaproblem.apple.com.
  2. Sign in with your Apple ID and password.
  3. Tap or click “I’d like to,” then choose “Request a refund.”
  4. Choose the reason why you want a refund, then select Next.
  5. Choose the game purchase from your list of transactions, then select Submit.

4. In-Game Adjustments Following a Refund

To protect our in-game economy and prevent exploitation, when a storefront approves and grants a refund for an item or virtual currency:

  • The corresponding Virtual Items or Virtual Currency will be automatically deducted or removed from your in-game account.
  • If a refund is forced via a bank chargeback or through unauthorized third parties, or if a pattern of refund abuse is detected, Last Gear Games reserves the right to temporarily or permanently suspend the affected game account.

5. Contact Us for Transaction Support

While we cannot process refunds directly, our support team is happy to help you locate purchase histories, transaction IDs, or assist you if an item you purchased failed to deliver properly to your game account.

  • Studio Name: Last Gear Games
  • Email: contact@lastgeargames.com
  • Website: lastgeargames.com